Return & Refund Policy
Return and Refund Policy
How many days for return?
14-Day Return Policy
Is there a restocking fee?
The customer will be charged 25% return fee.
Return Address ls Brand Specific (See Product Page Or Contact Us)
Thank you in advance for purchasing on youbathing.com! We hope you enjoy our products as much as we do. But just in case you're not satisfied with your purchase, we offer a 14-day free return period. (Resale, clearance, last chance, and final sale items are not eligible for returns.) Below is a detailed policy outlining the terms and conditions for returns and refunds on our website:
Please note: Please retain the original packaging until you determine if this item will fit in your space. Return cannot be made if the item is returned without its original packaging.
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Customers can apply for a full refund after placing the order and before delivery.
Return
If you would like to initiate a return, please send an email to info@youbathing.com to begin the return process. Please provide proof of purchase.
You can return goods under the following conditions:
This item must be returned within 14 days of purchase.
Currently, returns are only available for orders in the United Kingdom.
Product must be returned with all original packaging.
You Bathing reserves the right to refuse returns if a product does not meet the standards of our return policy.
Damages and issues:
Please inspect your order upon reception and contact us immediately at info@youbathing.com if the item is defective, or damaged, or if you receive the wrong item, so that we can evaluate the issue and correct it. We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items.
Exceptions / non-returnable items:
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your item. Unfortunately, we cannot accept returns on sale items or gift cards.
Special order Painted baths and delivery costs are not refundable.
- Bespoke orders cannot be cancelled once the order has been processed and production has begun.
- Delivery charges are not refundable.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund
Step-by-step instructions for obtaining a refund:
Please contact us by email at info@youbathing.com and include the following:
- a) Your order number.
- b) The reasons why you are requesting a refund.
- c) If there is damage, please attach clear photos.
Once we receive your returned item, we will notify you via email, and we will issue a refund to the original payment method used for the purchase. Please note that your refund may take up to 10 business days to be processed and reflected in your account, depending on your payment method and bank.
Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed and you haven't received your refund yet, please double-check your bank account and contact the payment company and bank used for the purchase in the first place. If you still haven't received your refund, please contact us at
Phone: (+44) 0333 050 8130
Email: info@youbathing.com
Address: Trinity House, 3 Bullace Lane, Dartford, Kent, DA1 1BB, United Kingdom.