Shipping Policy

Thank you for visiting https://youbathing.com/ and shopping. At You Bathing, we work hard to ensure that our customers receive their orders quickly and securely. This is our shipping policy.

How do we Deliver?

Bath Orders

Bath orders are despatched by "Pallet" network couriers and will offer delivery to as near to your chosen address. Baths are delivered to as near to your front door location of the address supplied, as is practical, given that it's generally on a large vehicle, access can sometimes be an issue. Pallet Trucks are used to move the Bath orders, so any restrictions, such as Gravel drives or steps that may affect that, need to be considered.

We will call you on all Bath orders to discuss with you the best option that works for you. If you have any doubt at all, we are here to help, give us a call at (+44) 0333 050 8130.

Smaller orders

Smaller orders are delivered by Parcel Courier, well make sure you have the tracking information as soon as your order has been dispatched so you can prepare for its arrival.

 

Shipping Rates

 

Rate name

Condition

Shipping Rates

Standard

£0.01–£100.00

£3.95

Standard

£100.01–£499.99

£15.00

Standard

£500.00

Free

 

Handling Time + Transit Time, and Order Cut-of Time 

Handling Time: 1-5 business days. During peak periods or holidays, processing times may be longer.

Transit time: 5-10 business days. Orders will not be shipped or delivered on weekends or holidays.

Order Cut-Off Time: 5:00 PM (GMT +00:00) Greenwich Mean Time (London)

 

IMPORTANT NOTE: All delivery dates are estimates and actual delivery times may vary depending on the destination and shipping method selected. Please note that during peak periods or holidays, delivery times may be delayed.

IMPORTANT NOTE: You Bathing orders only ship to the United Kingdom  Currently, we do not ship to other countries. If customers outside the United Kingdom are purchasing, please note that the customer is responsible for any customs, duties and taxes that may apply to their purchase.

  • Exclusions are Scottish and Islands, Northern Ireland, Isle of Wight, Isle of Man and Channel Islands, please contact us about these destinations.

 

Shipping method

We ship all orders via our trusted shipping partner, DPD, Pall-ex network, Royal Mail and DHL for our deliveries. All orders are shipped securely packaged to protect the item.

Shipping confirmation and order tracking

Once your item has been dispatched, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

While we make every effort to deliver your products on time, there may occasionally be delays due to uncontrollable circumstances like bad weather or lengthy customs processes. In these circumstances, we appreciate your understanding.

damaged or lost items

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@youbathing.com so that we can open an insurance claim on your behalf.

Where we ship to

You Bathing orders only ship to the United Kingdom.

Duties and Taxes

The prices already include import duties and sales tax. You do not need to pay anything extra. If you have any questions, please contact us at info@youbathing.com.

Returns and Refunds:

For more information on returns and refund policies, please visit our website's Return and Refund policy.

Please don't hesitate to get in touch with us if you have any questions or worries about your shipment.

We hope the above information answers all of your shipping-related questions, if you have any further questions please contact us at :

Phone: (+44) 0333 050 8130

Email: info@youbathing.com

Address: Trinity House, 3 Bullace Lane, Dartford, Kent, DA1 1BB, United Kingdom.