Refund policy

How many days for return?

30-Day Return Policy

Is there a restocking fee?

The customer will not be charged for the restocking fee.

Return Address ls Brand Specific (See Product Page Or Contact Us)

Thank you in advance for purchasing on youbathing.com! We hope you enjoy our products as much as we do. But just in case you're not satisfied with your purchase, we offer a 30-day free return period. (Resale, clearance, last chance, and final sale items are not eligible for returns.) Below is a detailed policy outlining the terms and conditions for returns and refunds on our website:

Please note: Please retain the original packaging until you determine if this item will fit into your space. Return cannot be made if the item is returned without its original packaging.

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Customers can apply for a full refund after placing the order and before delivery.

Return

If you would like to initiate a return, please send an email to info@youbathing.com to begin the return process. Please provide proof of purchase.

You can return goods under the following conditions:

This item must be returned within 30 days of purchase.

Currently, returns are only available for orders in the United Kingdom.

Product must be returned with all original packaging.

You Bathing reserves the right to refuse returns if a product does not meet the standards of our return policy.

Important note: Consumers do not need to pay restocking fees for their first return. If a second return is initiated for the same order, the customer will be charged a restocking fee.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@youbathing.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. For all cancellations & refunds please contact us at returns@youbathing.com or support@youbathing.com for further support.

Exceptions / non-returnable items:

Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

Step-by-step instructions for obtaining a refund:

Please contact us by email at info@youbathing.com and include the following:

a) Your order number.

b) The reasons why you are requesting a refund.

c) If there is damage, please attach clear photos.

Once we receive your returned item, we will notify you via email, and we will issue a refund to the original payment method used for the purchase. Please note that your refund may take up to 10 business days to be processed and reflected in your account, depending on your payment method and bank.

Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed and you haven't received your refund yet, please double-check your bank account and contact the payment company and bank used for the purchase in the first place. If you still haven't received your refund, please contact us at

Phone: +44 0333 050 8130

Email: info@youbathing.com

Address: Trinity House, 3 Bullace Lane, Dartford, Kent, DA1 1BB, United Kingdom.