Shipping policy
You Bathing Shipping Policy
Thank you for visiting https://youbathing.com/ and shopping. At You Bathing, we work hard to ensure that our customers receive their orders quickly and securely. This is our shipping policy.
How do we Deliver?
Bath Orders
Bath orders are despatched by "Pallet" network couriers and will offer delivery to as near to your chosen address. Baths are delivered too as near to your front door location of the address supplied, as is practical, given that its generally on a large vehicle, access can sometimes be an issue. Pallet Trucks are used to move the Bath orders, so any restrictions, such as Gravel drives or steps that may affect that, need to be considered.
We will call you on all Bath orders to discuss with you the best option that works for you. If you have any doubt at all, were here to help, give us a call on 0333 050 8130.
Smaller orders
Smaller orders are delivered by Parcel Courier, well make sure you have the tracking information as soon as your order has been dispatched so you can prepare for its arrival.
Where we ship to
You Bathing orders only ship to the United Kingdom.
What do we charge for delivery?
Free Delivery for all orders of £500.00 & over, there is a small charge for other value orders as follows:
From £0.01 up to £100.00 - £3.95 delivery charge
From £100.01 - £499.99 - £15.00 delivery charge
Handling Time + Transit Time, and Order Cut-of Time
Handling Time: 3-3 business days. During peak periods or holidays, processing times may be longer.
Transit time: 2-4 business days. Orders will not be shipped or delivered on weekends or holidays.
Order Cut-Off Time: 5:00 PM (GMT) Greenwich Mean Time (London)
The carriers we use.
We use DPD, Pall-ex network, Royal Mail and DHL for our deliveries.
Order Confirmation
Once your order has been placed, we will pre-authorise your card, whoever your card will not be charged until we have checked with our suppliers that the product is in stock.
One we have confirmed this and that it is in stock and available for dispatch, your card will be charged, and your order will be dispatched within 1-2 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please contact us via email at info@youbathing.com, or call on 0333 050 8130 so that we can help.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@youbathing.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. For all cancellations & refunds please contact us at returns@youbathing.com or support@youbathing.com for further support.
We hope the above information answers all of your shipping-related questions, if you have any further questions please contact us at :
Phone: +44 0333 050 8130
Email: info@youbathing.com
Address: Trinity House, 3 Bullace Lane, Dartford, Kent, DA1 1BB, United Kingdom.